Refund policy

Return & Refund Policy

Thank you for shopping at R2A. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

  • Return Window: You have [14 days] from the date you receive your item to request a return.

  • Eligibility: To be eligible for a return, your item must be unused, unwashed, in its original packaging, and in the same condition that you received it.

  • Proof of Purchase: A receipt or proof of purchase (order number, confirmation email) is required to process your return.

2. Non-Returnable Items

  • Items marked as Final Sale or purchased during specific promotional clearance events.

  • Products showing clear signs of misuse, outdoor wear/scuffing, or unauthorized modifications.

  • Gift cards.

3. How to Initiate a Return

  1. Contact our support team at [help@r2a.store] with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item received).

  • Non-Refundable: Shipping costs from the original order are non-refundable.

5. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed automatically to your original payment method within [5 to 10 business days].

  • Please note that your bank or credit card company may take additional time to post the refund to your account.

6. Damages and Issues (Defects & Warranties)

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [help@r2a.store] so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

  • Email: [help@r2a.store]