Shipping policy

Shipping Policy

Thank you for visiting and shopping at R2A. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

  • Standard Processing: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated at checkout based on your delivery address and chosen shipping speed.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 1–3 business days Calculated at checkout
International Shipping 7–21 business days Calculated at checkout

3. International Shipping

  • We offer international shipping.

  • Customs, Duties, and Taxes: R2A is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

4. Order Tracking

When your order has shipped, you will receive an email notification containing a tracking number. Please allow 24–48 hours for tracking information to update.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at help@r2a.store with your name and order number.

5. Wrong Address / Address Corrections

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at help@r2a.store. Once an order has been processed or shipped, the address cannot be changed.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your order arrives damaged, please contact us immediately at help@r2a.store with photos of the damaged item and packaging.

  • Lost or Stolen Packages: If tracking states your package was delivered but you haven't received it, check with neighbors or contact the shipping carrier directly. R2A is not liable for lost or stolen packages confirmed as delivered by the carrier.

Questions?

For any shipping inquiries, reach out to us:

  • Email: help@r2a.store